Term and Conditions (Computing As a Service)

PROVIDING SERVICES

    1. This service is available only to customers CBNCLOUD, as listed in the registration form of each type of service or other parties deemed to have been authorized by the customer, thus customer is willing to accept responsibility for all activities of his username and password required to maintain the confidentiality of its each
    2. CBNCLOUD is responsible for the quality of service CBNCLOUD accordance with Service Level Agreement set out in the Law Department and the 30 Other Conditions
    3. Customers are entitled to enjoy all the benefits and advantages gained through the provision of these services with respect to laws and regulations applicable in the jurisdiction of the Republic of Indonesia
    4. The agreement between the customer and the provision of services to any other third party will not be held responsible and are not part of the service CBNCLOUD
    5. Customer Service may assign to a third party without the knowledge of the CBNCLOUD

 

PROHIBITION AND PENALTIES

    1. For the sake of convenience with Internet users, Customers are not allowed to perform deliberate actions that interfere with or harm the other party, including but not limited to:
      1. Actions or efforts that cause interference on a network or computer system or cause inconvenience of stakeholders
      2. Identity fraud in any way causing inconvenience for other Internet users
      3. It is forbidden to perform actions that cause disruption to infrastructure, networks, and systems CBNCLOUD
      4. Actions or other business that may be deemed to have violated the norms, laws and regulations applicable in the jurisdiction of the Republic of Indonesia
    2. Customer is responsible for compliance with applicable regulations on any Internet site, community, or other services in any form are accessed through its username and taking CBNCLOUD policy as a service provider on the network website at the address http://www.cbncloud. co.id / announcement
    3. CBNCLOUD has no right to access Customer Data except when authorized by a customer or for the purpose of investigation or any other matters relating to the enforcement of the law by the Indonesian police and / or the investigation authorities in accordance with applicable laws and regulations.
    4.  
      1. Customer is solely responsible for including accountability of the law on the use and distribution of applications that are installed by the customer, the data and Customer data back up, the content is installed, and the consequences of actions, customer applications and data distribution is
      2. Customer is responsible for backing up data / content that is used on the CBNCLOUD and stored outside the cloud CBNCLOUD
      3. Customers, if the CBNCLOUD wants CBNCLOUD to provide back up data / content it uses, can contact CBNCLOUD to subscribe to back up, which is a separate service from a cloud service.
    5. CBNCLOUD is not responsible for the use, modification and distribution of applications that are installed by the customer, the data and customer data back up and the consequences of use, modification and distribution of the customer applications and data.
    6. CBNCLOUD shall ensure that the device and the network connection of the CBNCLOUD required for the implementation of customer service CBNCLOUD to function properly
    7. CBNCLOUD has the right to suspend or terminate service before the customer expressed to unsubscribe in the state of (a) the Customer neglect their obligations in accordance with the procedures prescribed by CBNCLOUD, or (b) Customer has violated the prohibitions as provided in this provision , or (c) There is a request from the state investigation authorities for the purpose of investigation and compliance with applicable laws in the Republic of Indonesia.
    8. Suspension or termination of service as described in Article 11 (a) and (b), to be followed / preceded by notice / warning to the Customer and the Customer does not eliminate the obligation to pay all outstanding obligations.

 

WARRANTY AND LIMITATION OF LIABILITY

    1. Customers are required to appoint an administrator, who will be the technical PIC to connect with CBNCLOUD, who will represent the CUSTOMER to perform the management services used
    2. CBNCLOUD hereby warrants that he has the necessary capacity to perform its obligations in connection with CBNCLOUD service delivery to customers.
    3.  
      1. CBNCLOUD hereby announces that the type and or brand of software and hardware used in the CBNCLOUD infrastructure is dynamic and may change from time to time without notice to the customer
      2. Notwithstanding the CBNCLOUD ensure that changes and the type or brand of software and hardware that does not affect the quality of CBNCLOUD accordance with the provisions of Article 30 Provision Terms of Service.
    4. CBNCLOUD and Customer hereby warrants to each other and the other one that he was in carrying out their respective rights and obligations arising out of or in connection with this agreement and will comply with applicable laws and regulations
    5. CBNCLOUD is not responsible for the content and / or configuration of the application is used by Customer either partially or wholly in the service and the customer used CBNCLOUD is not responsible for any changes caused by customer negligence towards security username / password.
    6. Customer hereby understand all the risks of the use or inability / limitations of the service provided, therefore the Customer acknowledges and agrees that compensation for losses suffered by customers due to such risks will only refer to the Service Level Agreement referred to in item 30 Provision Terms of Service, restitution in the form of a subscription fee referred to in item 31 Provision Terms of Service and not compensation for direct losses suffered by the CUSTOMER
    7. Customers know and understand the consequences of CBNCLOUD service that can not be used according to its function, if caused by the negligence of customer actions, therefore:
      1. Customers understand that the downtime CBNCLOUD service caused by acts or omissions of CUSTOMER is not included in the restitution component and
      2. Customer agrees not to make a claim of any kind in connection with the service CBNCLOUD downtime caused by customer actions
    8. CBNCLOUD is responsible for the quality of services related to the scope, network and infrastructure services CBNCLOUD
    9. Customer service is enjoyed using the tools, equipment and telecommunications network has been installed and chosen by customers. CBNCLOUD is not responsible for damages caused by the quality or interference with the equipment or telecommunications networks
    10. CBNCLOUD has the right to perform scheduled maintenance or / other activities as may be necessary to improve the quality of services as well as for internal security.
    11. Customers know and understand that the maintenance is done by the CBNCLOUD is to ensure the functionality and features of the Service CBNCLOUD went well according to the standard CBNCLOUD.
    12. CBNCLOUD, CUSTOMER consent, can perform manual recovery for services CBNCLOUD Customer
    13. CBNCLOUD reserves the right to close the connection for a while in a state of emergency and urged that can disrupt the Service or Customer CBNCLOUD, for the following reasons:
      1. on request from Customer staff or owner of the account, if it is technically possible
      2. when required to perform emergency maintenance on the control panel or infrastructure or services
      3. to implement rules and regulations, orders or requests of law enforcement, government officials or agencies of the state control and make laws
      4. when the use of the service by the customer resulting in decreased quality (degradation) infrastructure, control panel and other services for customers
      5. in case of Force Majeure, as mentioned in Article 47 Provisions Provision of this service
      6. if CBNCLOUD customer account information that was leaked or used in violation of the law
      7. CLOUD if the CBN has reason to suspect that: (i) Customer disturb damage or endanger the operational control panel, or infrastructure services referred to in Article 6 (c) The provisions of this Service Provision (ii) termination while for medium or provide protection against fraud (fraud ), tricks, destruction (tampering), Finesse (schemes), fake numbers, false credit devices, electronic devices, or other fraudulent device, (iii) termination is necessary to protect CBNCLOUD or staff from potential harm or financial loss
      8. if the CBN had good reason to suspect that the customer or customer employees acting against the law, committing crimes or acts that CBNCLOUD or employees or any third party
      9. in the event of breach by the Customer of the treaties, laws, regulations and administrative liability of any

               If possible, before the temporary disconnection Customers will be notified of the termination of temporary and why.
               CBN will use its best efforts to limit the period of temporary disconnection in the event Customer is not the responsible party for any termination of that

    1. Customers are prohibited from storing, distributing and using material that contains, offensive, or associated with pornography, sentiment tribe, religion, race and between groups, human trafficking, gambling, violation of intellectual property rights to the wealth of others, the act of hacking / spamming the adverse party others and other actions that are generally opposed to the legislation in force and or obscenity.

 

SPECIAL CONDITIONS FOR CUSTOMERS WHO PREFER PAYMENT SYSTEM POSTPAY

    1.  
      1. The provision of services in accordance with their own kind, the CBNCLOUD entitled to the following fees:
        1. Registration fee and first monthly fee shall be paid as soon as the customer received the invoice Customer
        2. Other costs imposed on additional services. Additional services will be preceded by a written request of CUSTOMER.
        3. The cost of using the service is calculated from the date of activation CBNCLOUD
        4. If the activation service starts after the 1st of each month, the calculation of pro rata subscription fee will be applied in the next month
      2. The monthly fee according to the type of service and additional facilities in accordance with customer demand, shall be paid no later than 25 (twenty five) per month billing. In addition to direct payments in the office of CBNCLOUD, or through ATM BCA, or Internet Banking, or Phone Banking, any cash payment or transfer shall be notified to the CBN-Finance Department.
      3. If after the 25 (twenty five) per month, Customer shall not make payment, the CBNCLOUD will alert within 7 (seven) days
      4. If within a period of 7 (seven) days of the above customer still does not make payments then CBNCLOUD will lower connection speed (bandwidth) for 7 (seven) days
      5. If the customer still does not make the payment within a period of 7 (seven) days referred to in subsection (4), CBNCLOUD will then terminate temporary CBNCLOUD service until the end of the month and after that time period through the CBNCLOUD will cut services and not store data or applications and customer
    2. Rates exclude taxes, which are charged to the customer. Service rates can be changed at any time by notification no later than 14 (fourteen) calendar days in advance through the default e-mail and on the homepage at the address CBNCLOUD http://www.cbncloud.co.id/announcement

 

SERVICE LEVEL AGREEMENT

    1. CBNCLOUD guarantees to the Customer to use the Service CBNCLOUD for 24 (twenty four hours) each day, with a minimum of 99.5% of service conditions, or up to a total downtime of 3 hours 36 minutes every 30 (thirty) calendar days
    2. Customers are eligible for billing adjustments or refunds in the event of downtime will be calculated on the bill next month with adjustment calculation as follows:
    3. SLB     =     hM
      R     =     (SLA – SLB) X MC
      Dt     =     the amount of downtime (hours / minutes) in a calendar month
      HM     =     the amount of time (hours / minutes) in a calendar month
      MC     =     monthly cost
      SLB     =     Service Level occurring monthly)
      SLA     =     Service Level (99.5%)
      R     =     Number of Restitution given
    4. Restitution referred to in this paragraph shall not apply in the case of Force Majeure circumstances and the damage caused by negligence of the Customer.
    5. Customer must provide written notice within 30 days and notify as soon as possible via email, fax or phone since the downtime.
    6. Restitution can only be calculated at the time when downtime occurs.
    7. Restitution compensated as a credit adjustment on the bill next month.
    8. Customers are entitled to file a change in the types of services or facilities CBNCLOUD the following way:
      1. Customers submit a written request on request changes the type of services or facilities CBNCLOUD through the portal at the address www.cbncloud.co.id
      2. Customers can consult the CBNCLOUD on the types of services or facilities CBNCLOUD services through face to face, telephone, and email.

          The change will be effective on the same day or the next business day or according to desired date CUSTOMERS
          Any change in the types of services or facilities will be listed on the bill CBNCLOUD

    1. Customer may unsubscribe by giving written notice of 14 (fourteen) calendar days before the date of termination of the desired end.

 

SPECIAL CONDITIONS FOR CUSTOMERS WHO PREFER PAYMENT SYSTEM WITH PREPAID FEES AND PAYMENTS

    1. For the provision of services in accordance with their own kind, the CBNCLOUD entitled to the following fees:
      1. Registration fee and first subscription fee shall be paid at the time of service activation customers
      2. Other costs imposed on additional services.
      3. The cost of using the service is calculated from the date of activation CBNCLOUD
      4. The CBNCLOUD shall provide notice of the subscription period will end on 7 days before the subscription period ended
      5. If the Customer until the subscription ends have not paid a subscription fee for the subscription following the CBN will discontinue service CBNCLOUD
      6. CBNCLOUD will store customer data and or applications for 15 (fifteen) days after the end of the subscription period and will not store it again after the expiration of fifteen (15) days
    2. Rates exclude taxes, which are charged to the customer. Service rates can be changed at any time by notification no later than 14 (fourteen) calendar days in advance through the default e-mail and on the homepage at the address CBNCLOUD http://www.cbncloud.co.id/announcement

 

SERVICE LEVEL AGREEMENT

    1. CBNCLOUD guarantees to the Customer to use the Service CBNCLOUD for 24 (twenty four hours) each day, with a minimum of 99.5% of service conditions, or up to a total downtime of 3 hours 36 minutes every 30 (thirty) calendar days 
    2. Customers are entitled to the addition of the subscription period or refunds in the event of downtime over a given Service Level Agreement with the following calculation
    3. R     =     Dt – DtSLAmax
      R     =     the addition of the subscription period (in hours-minutes-seconds)
      Dt     =     the amount of downtime that occurs during the subscription (in hours-minutes-seconds)
      DtSLAmax     =     maximum amount of downtime that was promised by Service Level Agreement multiplied by the number of months the subscription according to type of prepaid packages used (in hours-minutes-seconds)

      If the number of additional subscription period is less than 24 hours, then the addition of the subscription period given is for 1 (one) day

      Example:

      A customer with a prepaid subscription package 1 month

      Downtime happens during A subscription is 5 hours 36 minutes

      So the addition of the subscription period calculation A is obtained as follows

      Dt     =     5 hours 36 minutes
      DtSLAmax     =     3 hours 36 minutes X 1 = 3 hours 36 minutes
          =     3 hours 36 minutes

      The addition of the subscription period is:

      R     =     Dt – DtSLAmax
          =     5 hours 36 minutes – 3 hours 36 minutes
          =     2 hours
      Because R     =     2 hours
          =     less than 24 hours, then the addition of the subscription period given is for 1 (one) day
    1. Restitution referred to in this paragraph shall not apply in the case of Force Majeure circumstances and the damage caused by negligence of the CUSTOMER.
    2. Customer must provide written notice within 30 days and notify as soon as possible via email, fax or phone since the downtime.
    3. Restitution can only be calculated at the time when downtime occurs.
    4. Customers are entitled to file a change in the types of services or facilities CBNCLOUD the following way:
      1. Customers submit a written request on request changes the type of services or facilities CBNCLOUD through the portal at the address www.cbncloud.co.id
      2. Customers can consult the CBNCLOUD on the types of services or facilities CBNCLOUD services through face to face, telephone, and email.

             The change will be effective on the same day or the next business day or according to customer required date

 

LAW AND OTHER

    1. Non-performance of some or all provisions of this by one or both parties does not include a violation of the provisions if these things are caused by a Force Majeure situation (circumstances force).
    2. Which includes Force Majeure are events that can not be predicted, and the wider impact events beyond human power, and beyond the ability of the parties to resolve, ie events or natural disasters, disease outbreaks (epidemics), terrorism, total failure of communication, rebellion , riots, war, fire, sabotage, general strike, lightning, broken power lines, or changes in circumstances due to government regulations.
    3. The content and implementation of these provisions are subject to the laws and regulations applicable in the jurisdiction of the Republic of Indonesia
    4. In the case of the emergence of a dispute due to the content and implementation of these provisions, it will be resolved amicably between the Customer and the CBNCLOUD directly
    5. If the Customer and CBNCLOUD can not resolve the dispute amicably, then the Customer and CBNCLOUD agreed to take legal action and pointed to the Central Jakarta District Court as general legal domicile and permanent
    6. CBNCLOUD responsibility to keep all customer data information as listed, except for the interests of the Indonesian National Police investigation or other circumstances which have been governed by the law applicable in the jurisdiction of Indonesia.
    7. Termination of service due to customer requests or negligence in fulfilling these provisions do not eliminate the outstanding liability for the use of the service

 

SPECIAL PROVISIONS FOR SERVICE TYPE VDS CBN CLOUD CLUSTER AND TYPE LAMP

    1. Customers do full maintenance of all customer data and applications
    2. Customers know and understand that
      1. Auto-recovery mechanism is part of the service CBNCLOUD that serves to maintain the continuity of the CBNCLOUD
      2. Auto recovery can only be run if the communication between the grid controller virtual machine CBNCLOUD and used the customer is not covered

             So with this customer said he would not ask for any compensation if the auto recovery fails as a result of the closure of the communication between the grid controller virtual machine CBNCLOUD and customer use

 

DEFINITION OF TERMS USED IN THESE TERMS OF SERVICE PROVISION

    1. Recovery is a recovery mechanism that was done so that the service CBNCLOUD previously disturbed, can return to work good.There Recovery 2 types, namely:
      1. Automatic recovery, the recovery mechanism is performed by the application is called the grid controller, which is embedded in every server CBNCLOUD
      2. Manual recovery, the recovery mechanism is carried out by the staff of CBNCLOUD, either remotely or by improving the physical server CBNCLOUD
    2. Grid controller, is the application of the system virtualization CBNCLOUD which serves to control each virtual machine and perform automatic recovery if there is a disruption or failure on a physical server that is used by CBNCLOUD by moving the virtual machine to another server that is functioning normally
    3. Virtual Machine, is the implementation of the software that enables the use of the computing power of a single or multiple computers or servers in which there are independent operating system and can be used to run a particular application or program

Cart

  • No products in the cart.