Cloud CRM Contact Center

Improve Contact Center performance and Get your customer satisfied!

CRM Contact Center by Fasthelp is easy-to-use, user-customizable and function rich CRM Application for Contact Center. By managing all customer related information, including customer profiles and contact histories through cross-channels such as telephone, emails, fax and web, in a single DB, it helps to improve a quality of customer services.

Easy-to-use, user-customizable and function rich CRM App

CRM Contact Center by FastHelp manages all customer related information, including customer profiles and customer’s contact histories through cross-channels such as telephone, email, fax and web, in a single DB, it helps to improve a quality of customer services.

The Most Proven CRM App

FastHelp has 600+ installations, the largest installation number in Japan, through TechMatrix’s 17+ years business in CC CRM area.

The Best Practice for CC CRM

  • CRM Contact Center by Fasthelp provides the best practices of major Japanese companies, including business processes, operator support functions and KPI reports, which are incorporated through our experience of 600+ installations.
  • CRM Contact Center by FastHelp reduces operational costs and increase customer satisfactions at the same time!

CRM Contact Center Features

Contact Center Management

  • Cross-Channel support (telephone, email, fax, web, social media)
  • Agent / Supervisor management
  • SLA management
  • Security management / Access control
  • KPI Reports
  • Business workflow

Agent support

  • Multi-tenant support
  • Multi-skill support
  • Talk-script editor
  • FAQ
  • CTI support

Easy-To-Use

  • Self-customize
  • Multi-window
  • Work Pad

Couldn't find what you're looking for? Ask our Business Solution Team.

For more detail information please do not hesitate to contact us.

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