FAQ

IAAS

What is Cloud Computing?

Cloud computing is a new way to organize and share resources information technology (IT) in terms of hardware, software, infastruktur support, and related services lainnya.Sehingga overall IT components can be offered as a service solution and can be accessed remotely.

What the reason for migrate to the cloud computing?

You do not need to spend a large amount of initial investment, but can still enjoy computing IT solutions through innovation. Users only need to pay according to the duration of use or features as needed.

How to Pay?

Payments for the moment can only be through bank transfer CIMB Niaga.

How much to pay for upgrade services?

Fee for service upgrades based on the price listed on the brochure, will be informed if any further changes.

If I want to upgrade the service in mid-months, how is the cost?

The calculation of the cost to upgrade/downgrade in the mid-months of doing what is used for the accumulation in the previous package and then added to the package after the upgrade / downgrade.

What does the trial include?

On trial we will give full access to our System same as the package requested.

When I sign up, can I continue to use the servers I created during the trial?

Data and setting will no be Deleted, its can directly continue its use.

How is technical support handled?

As a partner, you provide first-line support to your own customers and CBNCloud assists you in the backend. Support requests can be made 24/7/365 via the control panel or via e-mail.

Email Blast

How to build contact list?

Before sending your first newsletter, you must have at least one active list with at least one valid subscriber.

Go to Contacts

If you have more than one list, you’ll see the number of active lists. Click on a list’s name to access the detailed information of the list

Detailed information of the list includes the number of contacts

We recommend using one master list for all your clients. You can later create groups within this list.

 

Add recipients

Click on Add contacts on

At this point, you can either:

  • Import a list, as a .CSV, Comma delimited type file. If you have an existing list, this is your fastest and easiest option.
  • Enter contacts one-by-one, If you only have to add a few new subscribers

 

Remember: You can only email a person, not a group (emails will be sent to “jane.doe@”, but will not be sent to “sales@…” or “accounting@…” )

How to preparing first email?

To create a new newsletter click on Create newsletter.

 

Note: Each contact list already has personalizable “Confirmation” and “Welcome” emails setup and automatically sent.

 

Setting up the newsletter

  • Choose your recipients Under The recipients you will have a full view of all your contact lists, along with details such as how many recipients each list has, when it was created. You will also find the list of any groups you have created .
  • Choose your sender’s address Make sure your customers recognize the sender’s address.
  • Enter Subject Make it resonate with your audience. Be explicit!
How do I track the email blast?

Keep track of how your newsletter is doing by reviewing the newsletter report:

 

What is tracked:

 

Opens

Clicks

Bounces

Unsubscribes

SPAM

 

Opens:

Percentage of people who opened the email. Note: we can only calculate this number based on the number of people who displayed the image or who clicked on a link in the email. Your real open rate might be higher than the open rate reported because most email clients (Gmail, Outlook, AOL, Yahoo, Hotmail…) don’t display images unless the sender is a “trusted sender” or the user clicks on the link to display images. Have more accurate rates by:

  • Having many, smaller images
  • Having several links
  • Encouraging people to display images at the top of your email. A quick sentence like: “Not displaying the images? You’re missing out on the picture our latest arrival!” or “Experience this email to the fullest: display the images” helps a great deal.

 

Open Rate:

(People who displayed images + People who clicked on a link)

______________________________________________________________

Total number of people you sent your email to

Expected results: Between 15% – 40%

Variables:

  • Relationship with the list: For example, an older, non-reconfirmed list will not perform nearly as well as a targeted newsletter.
  • Subject: Clear and explicit subjects will yield higher open rates.
  • Multiplicity: A lot of links and small images

 

Clicks:

Percentage of people who clicked on one of the links in your email. Note: Your email should be short and succinct. People have a 15-20 second attention span when reading emails. Make sure you always have a few links linking to complementary information:

 

  • Specific page on your website
  • Your social media page
  • A blog post

 

Click Rate:

People who clicked on a link / Number of unique opens

Expected results: Between 3% – 10%

Variables:

  • Purpose of the email: If you’re just wishing “Happy Holidays,” you might not get very many clicks
  • Location of the link: if it’s hidden in the footer of your email, not many people will see it.
  • Amount of information within the email: if it’s so long that people become disinterested, they won’t want to “read (even) more”

 

Bounce:

A bounce occurs when a newsletter is not delivered to a recipient.

A “hard” bounce: the address no longer exists (worse, maybe it never existed… Did you send a confirmation email?) . If not addressed, these can have dramatic consequences to your account, sometimes going as far as getting it suspended. As a result, all hard bounces will be removed from the list. A “soft” bounce: the email is currently not available for a “temporary” reason. If there are 4 soft bounces on a single email address, the email address will be automatically removed from the list.

 

Note:

Your reports will provide you with very detailed information about the bounces on your emails, including several different types of bounces not listed above.

 

Why are emails removed from the list?

To avoid potential Spam complaints. It will also help in regards to future email statistics.

 

Bounce Rate:

Total bounces / Total number of people you sent your email to

Expected Results:

 

0% – 0.5 %

Should always be less than 1%

 

Variables:

How current is your list?

 

Unsubscribes:

A subscriber may no longer wish to receive emails from you. In this case, if they click on the ‘[UNSUBSCRIBE]’ link, they wilfully remove themselves from your list.

 

Total number of unsubscribed contacts  / Total number of people email was sent to

Understand that is much better for someone to unsubscribe than to flag you as spam.

 

SPAM:

The popular name for unsolicited commercial email. We can only measure the complaints for specific internet service providers. Use best practices to avoid complaints, test with SPAMAssassin and send a test to yourself (see where it lands) before sending out your newsletter.

 

Total number of complaints / Total number of emails sent to specific internet service providers

As soon as someone marks you as spam, they are definitively removed from the list.